Call Kettle Terms of Service

1. Who we are

"Provider" is Sami Ali, doing business as Call Kettle (samiali38183@gmail.com, (571) 290-8908). "Client" is the business named above.

2. The service

Provider sets up and operates an AI phone receptionist for Client's business line. It answers calls, answers questions using information Client supplies, books appointments in Client's available times, transfers calls to Client's phone when a caller asks or it is urgent, takes messages, and provides a private dashboard and alerts. Provider will build the receptionist from Client's information, test it with Client, and turn it on only after Client approves it.

3. Fees

1. Monthly fee: the monthly fee stated in the written proposal or order form Client accepted, billed in advance, month to month. It does not change while Client stays on that plan; Provider gives 30 days' written notice before any change.
2. No setup fee. There are no setup, installation or cancellation fees.
3. Included volume: up to 300 AI-handled calls per month. If Client regularly exceeds this, Provider will contact Client to agree a fair adjustment before any change takes effect. There are no per-minute or per-call fees within the included volume.
4. Phone carrier charges for call forwarding, if any, are Client's own.

4. Cancellation

Client may cancel at any time by text or email. Service ends at the close of the billing month in which Client cancels, and no further fees are charged. There is no cancellation fee. Client is responsible for turning off call forwarding, and Provider will help on request. Provider may end service with 30 days' written notice, or immediately for non-payment or misuse.

5. Client's responsibilities

Client will provide accurate information (hours, services, prices, policies, contact numbers) and tell Provider promptly when it changes. Provider answers only from that information and from what a caller says; Client is responsible for the accuracy of what it supplies and for honoring appointments the receptionist books during Client's stated hours. Client will not use the service for unlawful calls or for emergency response.

6. Emergencies and limits of the service

The receptionist is instructed to tell callers who may be in danger to call 911 and to alert Client, but it is not an emergency service and must not be relied on as one. The service is English-language by default. A Spanish option (beta) is available on request and is more likely to make mistakes. It does not currently include a live two-way link to Client's calendar app; bookings appear in Client's dashboard and are emailed as calendar invites.

7. Privacy, recording and AI disclosure

1. Every call begins with a notice that the caller is speaking with an AI receptionist and that the call may be recorded and monitored. Provider does not record call audio; it keeps a written transcript and summary for Client's dashboard.
2. Client owns its call data. Provider uses it only to deliver the service, does not sell or share it, and deletes it on Client's request after service ends. Call transcripts and summaries are also deleted automatically after 90 days.
3. No protected health information. Provider does not currently offer the compliance agreements (such as a HIPAA business associate agreement) needed to handle protected health information. Client will not use the service for that purpose. If Client is a healthcare or legal practice, transcripts are switched off and the receptionist takes only a name, phone number and reason for calling.

8. No guarantees; liability

Provider works to keep the service available, and calls fall back to Client's own phone if the receptionist or Provider's servers fail, but no phone or software system is error-free or always available, and Provider does not promise any particular number of bookings or amount of revenue. To the extent the law allows, Provider is not liable for lost profits, lost business or indirect damages, and Provider's total liability is limited to the fees Client paid in the three months before the event.

9. General

This is the whole agreement. Changes must be in writing (email is fine). Virginia law applies. If any part is unenforceable, the rest stays in effect.

Acceptance. By subscribing to Call Kettle, Client agrees to these terms.